Support
We answer within a day
Free claims appear in your library instantly. Paid products open on the external marketplace when available.
Get in touch
How to reach us
Email for orders and licensing. Discord for quick setup fixes.
Email support
Best for order numbers, licensing and refunds. Include your order ID and we'll reply within one business day.
Support@zcraftstudios.comDiscord community
Fastest for setup questions and quick fixes. Open a ticket in #support and tag a maintainer.
dsc.gg/zcraftstudiosResponse times
Mon-Fri, under 24 hours. Order and delivery issues jump the queue.
Order problems
If an external marketplace order is missing, send the receipt or order ID and we will re-issue delivery manually.