---
title: "Support & checkout | ZCraft Studios"
description: "Help with a ZCraft Studios purchase, licence, download or Minecraft setup. Email support replies within one business day; Discord helps with quick fixes."
url: "https://www.zcraftstudios.com/support"
updated: "2026-10-31T09:50:15.852Z"
source: "ZCraft Studios"
---

> Site index for AI agents: https://www.zcraftstudios.com/llms.txt (full reference: https://www.zcraftstudios.com/llms-full.txt). Every page is available as Markdown by adding `.md` to its URL or sending `Accept: text/markdown`.

1. [Home](https://www.zcraftstudios.com/)
2. Support

Support

# How can we help?

Choose where to start. We reply within one business day. For BuiltByBit purchases, keep your marketplace order details handy.

[**Purchase support**Get help with an order or license](https://billing.zcraftstudios.com/?view=support)[**My downloads**Find files from your purchases](https://billing.zcraftstudios.com/?view=licenses)[**Read the FAQ**Answers to common setup questions](https://www.zcraftstudios.com/faq)

![Sleeping Minecraft character](https://www.zcraftstudios.com/img/support-character.png)

Get in touch

## How to reach us 

Email for orders and licensing. Discord for quick setup fixes.

## Email support

For purchases, licenses and refunds. Email your order ID and a short description of the issue.

[Support@zcraftstudios.com](mailto:Support@zcraftstudios.com)

## Discord community

For setup questions and community help. Open a ticket in #support and include the plugin and server version.

[dsc.gg/zcraftstudios](https://dsc.gg/zcraftstudios)

### Response times

We reply within one business day, Monday–Friday. Order and delivery issues get priority.

### Order problems

Missing a marketplace download? Send your receipt or order ID. Check the [licensing FAQ](https://www.zcraftstudios.com/faq) or [setup guides](https://www.zcraftstudios.com/blog).

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