ZCraft StudiosZCraft Studios
Support

How can we help?

Choose where to start. We reply within one business day. For BuiltByBit purchases, keep your marketplace order details handy.

Purchase supportGet help with an order or licenseMy downloadsFind files from your purchasesRead the FAQAnswers to common setup questions
Sleeping Minecraft character
Get in touch

How to reach us

Email for orders and licensing. Discord for quick setup fixes.

Email support

For purchases, licenses and refunds. Email your order ID and a short description of the issue.

Support@zcraftstudios.com

Discord community

For setup questions and community help. Open a ticket in #support and include the plugin and server version.

dsc.gg/zcraftstudios

Response times

We reply within one business day, Monday–Friday. Order and delivery issues get priority.

Order problems

Missing a marketplace download? Send your receipt or order ID. Check the licensing FAQ or setup guides.